Friday, December 28, 2012


I don't do a ton of copying and printing, but the last several times I have gone to Fed Ex/Kinkos to have some items printed, they have referred me to their do it yourself section and I was told I could use one of their machines and do the printing myself. I am not very familiar with $50,000 copy machines so I usually ask for help and am told they can do the job for me but I'd have to come back at a later time to pick it up.

I'm sure some of these big copy service chains fit a niche and I'll bet there are plenty of people who would rather do things themselves and pay a machine with their credit card, but I have missed the customer service aspect of it when I have work done there. Maybe I'm just getting old, but I prefer to speak face to face with a person when I have questions about a project.

In contrast, last month I went to Alphagraphics a couple times to have some color copies and enlargements made of some images and I was very happy with their work. They are a smaller operation but the customer service was very good and the prices were much less than what I have previously paid at other stores. I will gladly go out of my way to do business with them in the future.

You can see their website at